Did ChatGPT kill CompleteCSM?

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Why we changed our name to Intelligage!

ChatGPT killed CompleteCSM.

What happened? The story unfolds here.

We started CompleteCSM with the idea that Customer Success + AI is an unstoppable combination. We became the first AI company in the customer success industry focused solely on CSM productivity! 13,000 users, hundred of thousands of conversation processed and a lot of fun!

It turns out, while Customer Success is Hot, it's only a tiny part of the SaaS economy. A quick search on Google shows us that Gainsight, the leading customer success platform, has about 2700 customers and all the other customer success platforms COMBINED have just about the same!

What are MOST teams using to track customer health and run success plans? It's the same CRM that their Revenue team bought. HubSpot has 167k customers, Salesforce has 150k customers!

That's a lot of companies that can now tap into AI data that they've never had before. Coach their team, predict, engage with customers.

When Bernie Kassar, Paul Piazza and Jay Nathan, Jason Bissell first joined as advisors each one of them said - change the name of the company to expand beyond the CSM market because we can help revenue teams no matter what the name. Good advice!

There has been a techtonic shift in the world caused by the pandemic, everything changed, permanent change.

Humans persevered. Business continued. Conversations kept happening and now being recorded every day, Zoom grew 2000% daily.

What if you could infuse EQ data into your first party intent? Extract Non-Verbal, Emotional Intelligence, Empathy Intelligence from your team's video calls? Now enabled from the works of Matthew Joseph Taylor, Daniel Goleman, Scott Sandland.

Siloed patiently in your Zoom or Gong cloud storage, you have the keys to unlock exactly what it takes to make every rep your best rep and understand exactly what your customer is going to do next.

To rise above the noise out there and our new lease, we're entering beta with these three killer apps.

a) Realtime Coaching - Battle cards during a zoom call to help reps respond in realtime to what people say considering their question and emotions.

b) Better Predictions - Using data that you've never had before on people, your predictions will be insanely refined with our highly tuned ML Models.

c) Actionable Journey - Act on this new data? Workflow to engage with your customers now.

Help us spread the word! Just Write "Engage" in the comments below! I'll connect with you and send some fun!

We've partnered with OpenAI to set you up with a free meeting summary (powered by ChapGPT) of your zoom calls all month, just for writing "Engage" down below!

If you're at #Pulse2023, we'll send you a VIP ticket to our dive bar party, co-sponsored by Jeff Kushmerek Infinite Renewals, Rocketlane (hiring!), Intelligage

Thanks for reading and I can't wait to connect and get to know everyone! Become a part of the story, CompleteCSM is now Intelligage!

#AICoach #customersuccess