CSMs today are expected to be superheros. They need to have a deep understanding of their product, and a keen sense of how to handle customers.
The onboarding process is where new CSMs can learn this rare skillset without the pressure of customers. Time pressure from a constant need to scale as a CS team makes this process particularly important.
Watch this session and learn:
- How Onboarding has changed over the past 15 years
-What makes a perfect onboarding process
-How AI can help your team onboard faster and more effectively.
Download FULL recording below!