CSMs today are expected to be superheros. They need to have a deep understanding of their product, and a keen sense of how to handle customers. 

The onboarding process is where new CSMs can learn this rare skillset without the pressure of customers. Time pressure from a constant need to scale as a CS team makes this process particularly important. 

Watch this session and learn:

- How Onboarding has changed over the past 15 years

-What makes a perfect onboarding process

-How AI can help your team onboard faster and more effectively.